When International orders reach their destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Unfortunately we cannot control Customs or Quarantine and it is a legal requirement for every country to go through this process.
You, the customer, are responsible for assuring that the products you have ordered can be lawfully imported to the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country, these additional charges must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
R E T U R N S
Although we know you are going to love your Knottys, if you do wish to return products for an exchange or in the case of faulty products, a refund, please return along with a copy of your order to:
2/2a York Rd
Glen Iris Vic 3146