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T&C

Terms & Conditions

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 5 day money-back guarantee from the time you receive the goods. Please email us at info@knotty.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit ; therefore advise you take out shipment registration of insurance with your postal carrier. Knotty will not be responsible or parcels lost or damaged in transit if you choose not to insure.

Knotty Privacy Policy 

Knotty regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Knotty users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should contact Annika Macvean at 0403 055 173.

Collection of Information

In order to use the Knotty website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Knotty is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Knotty's customers is required in order to provide you with our products and/or services, and a high level of customer service.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be pro- cessed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@knotty.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fulfil your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Knotty uses personal information for essential communications, such as emails, accounts information, and address details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@knotty.com.au

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.